[Sep 18, 2026] Get Up-To-Date Real Exam Questions for 1Z0-1064-26 with New Materials
Updated 1Z0-1064-26 Certification Exam Sample Questions
NEW QUESTION # 46
Which three statements are true about building Digital Customer Service (DCS) applications?
- A. Only one version of a DCS application can be active in production at any time.
- B. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
- C. Many DCS applications can be active in production at the same time.
- D. DCS application can be embedded in other sites.
Answer: A,B,D
NEW QUESTION # 47
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. The environment was not provisioned correctly and the service module is missing.
- B. There are no specific e-mail tasks available.
- C. The team members have not established the e-mail feature on the Offerings page.
- D. The team members don't have the Email Administrator Role provisioned.
Answer: C
NEW QUESTION # 48
What should you do to enable Password Reset in Digital Customer Service (DCS)?
- A. Obtain the Change Password Link and add it to your DCS page.
- B. Add the Password Reset component to your DCS application.
- C. Enable the "Password Reset" option in the User Administration component.
- D. Instruct users that they can only change their password by chatting with an agent.
Answer: A
NEW QUESTION # 49
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Roles and privileges
- B. Reports
- C. Objects
- D. Themes
- E. Exports
- F. Icons
- G. Object workflow
- H. Fields
Answer: B,C,E,H
NEW QUESTION # 50
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?
- A. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
- B. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
- C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
- D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
Answer: C,D
NEW QUESTION # 51
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
- B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
- D. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
Answer: A
NEW QUESTION # 52
Identify three considerations before starting the configuration of assignment rules to service requests.
- A. the attributes of service requests to use as criteria for your rule assignments
- B. the candidates of queues to use as criteria for your rule assignments
- C. the candidates of service requests to use as criteria for your rule assignments
- D. the rule sets you want to create and the rules to include in each rule set
- E. the attributes of queues to use as criteria for your rule assignments
Answer: B,C,D
NEW QUESTION # 53
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. allows you to use the same product hierarchy as sales
- B. allows the display of a product hierarchy specifically for service purposes
- C. requires less work and effort
- D. allows use of a simpler hierarchy
Answer: A,C
NEW QUESTION # 54
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
- B. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
- C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
- D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
Answer: A
NEW QUESTION # 55
Identify the sequence of steps you must follow to disable the Service Communication channels.
- A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
- B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
- C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
- D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
- E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
Answer: E
NEW QUESTION # 56
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
- A. Add the Product object to your DCS application.
- B. Add images as the product image will not be pulled from Engagement Cloud.
- C. Configure products groups and product items in Engagement Cloud.
- D. Add product ID(s) to the database component.
Answer: A,C,D
NEW QUESTION # 57
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?
- A. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
- B. Modify the default values in the Capacity fields for the channels.
- C. In the Work Assignments section, modify the default value in the Capacity field to a new value.
- D. Select the Manage Capacities task.
Answer: A,B
NEW QUESTION # 58
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Modify the Profile Value and save.
- B. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
- C. Select View > Detach.
- D. Lock the Profile Option for editing.
- E. Unlock and publish the new selected profile value.
- F. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
Answer: A,E,F
NEW QUESTION # 59
Which three types of data are included in the interaction associated with a normal call flow?
- A. Agent name
- B. Channel
- C. Contact name
- D. Start time of the call
- E. Service Request create date
Answer: A,C,E
NEW QUESTION # 60
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
- A. Validate that Allow Duplicate is selected on the product item.
- B. Verify that Root Catalog is selected on the product groups.
- C. Validate that the product item is active and published.
- D. Verify that Eligible for Service is selected on the product item.
Answer: C
NEW QUESTION # 61
Which two statements are true regarding the Audit History tab of a Service Request?
- A. It is enabled by default.
- B. It allows users to save searches for later reuse.
- C. It is available only to authorized administrators.
- D. It is searchable by date range, username, event type, event severity, and event duration.
- E. It is exportable to Excel.
Answer: A,B
NEW QUESTION # 62
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
- A. The queue defined in the first evaluated rule is always assigned to the service request.
- B. The service request assignment will be unpredictable.
- C. The queue defined by default is the one assigned to the service request.
- D. An error will occur; no queue is assigned to the service request.
Answer: A
NEW QUESTION # 63
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Select Service Catalog in Functional Areas.
- B. Select Status = "Active".
- C. Complete Category Name.
- D. Select Create Category > Create Top-Level Category.
- E. Select the task Manage Service Request Categories.
- F. Select Create Category > Create Child Category.
- G. Check the Active flag.
Answer: B,D,E,F
NEW QUESTION # 64
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
- A. Configure the self-registrations to restrict registration to only existing Contacts.
- B. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
- C. Disable the anonymous access option in your DCS application.
- D. Configure your self-registrations so that they are automatically approved.
Answer: A,C,D
NEW QUESTION # 65
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