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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Reports
B) Roles and privileges
C) Objects
D) Icons
E) Themes
F) Object workflow
G) Fields
H) Exports

2. You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A) You must retrieve large volumes of data through a REST API endpoint.
B) You can download large volumes of SR data from the Analytics interface.
C) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
D) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

3. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) No default coverages are set up.
B) The scheduled process has not been set up.
C) The Starts When criteria of the milestones is not True.
D) Entitlement rules are not valid for the service request.

4. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
B) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
C) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
D) The batch job for recommendations has not been executed.
E) The profile CSO_ENABLE_SVC_KMHOME is set to Y.

5. Which three statements are true about building Digital Customer Service (DCS) applications?

A) Only one version of a DCS application can be active in production at any time.
B) DCS application can be embedded in other sites.
C) DCS includes a "reference implementation template" that illustrates recommended implementation practices.
D) Many DCS applications can be active in production at the same time.

Solutions: