Sep 14, 2025 Reliable Study Materials for ITIL-4-DITS Exam Success For Sure
100% Latest Most updated ITIL-4-DITS Questions and Answers
Upon passing the Peoplecert ITIL-4-DITS Exam, candidates will receive the ITIL 4 Leader: Digital & IT Strategy certification from Peoplecert. ITIL 4 Leader: Digital & IT Strategy Exam certification is globally recognized and demonstrates the candidate's expertise in IT strategy development and digital transformation. ITIL 4 Leader: Digital & IT Strategy Exam certification is a valuable asset for IT professionals who want to advance their careers and lead digital and IT strategy in their organizations.
NEW QUESTION # 18
Which approach would MOST help an organization to plan a digital transformation if it does not have a digital strategy?
- A. Define a digital strategy first, then base the transformation planning on it
- B. Plan a large-scale transformation, which will define the strategy
- C. Plan the transformation as a series of minor incremental improvements
- D. Follow the guidance of a best practice digital transformation framework
Answer: A
NEW QUESTION # 19
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Establishing a mantel intelligence culture
- B. Encouraging digital technology opportunities
- C. Giving employees time for training and development
- D. Working with workflow and talent management
Answer: B
NEW QUESTION # 20
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Establishing a mantel intelligence culture
- B. Encouraging digital technology opportunities
- C. Giving employees time for training and development
- D. Working with workflow and talent management
Answer: B
Explanation:
Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
NEW QUESTION # 21
An organization has a successful relationship with its customers and its market position has been improving. The organization's leaders now want to achieve operational excellence to increase their commercial success.
Which is the BEST way to address this objective in the organization's strategy?
- A. Focus the strategy entirely on the operational excellence, because this is the defined objective
- B. Focus the strategy on customer and market relevance, and operational excellence will naturally improve
- C. Create a separate strategy for achieving operational excellence and another one for achieving customer and market relevance
- D. Create a balanced strategy addressing operational excellence, and customer and market relevance
Answer: D
NEW QUESTION # 22
An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?
- A. Create three different business cases providing justification for each Initiative
- B. Create one single business case that provides justification for all three initiatives
- C. Create one business case for the organizational change, and another for the remaining Initiatives
- D. Create one business case for the technology upgrade, and another for the remaining Initiatives
Answer: A
NEW QUESTION # 23
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, low risk appetite
- D. High risk capacity, high risk appetite
Answer: A
Explanation:
A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57
NEW QUESTION # 24
Which describes digital technology?
- A. An organization that is enabled to do business significantly differently
- B. The application of technology for detecting changes in physical devices
- C. A combination of information technology and operational technology
- D. The internal IT team of a service provider organization
Answer: C
NEW QUESTION # 25
An organization has decided to use 'customer analytics' techniques to identify opportunities to improve its products and services.
Which is the MOST beneficial approach for meeting this objective?
- A. Correlating usage and support data with environmental factors
- B. Using data obtained from digital communication channels
- C. Using data obtained from direct distribution channels
- D. Avoiding the use of subjective factors such as informal feedback
Answer: A
NEW QUESTION # 26
An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?
- A. Low risk capacity, high risk appetite
- B. Low risk capacity, low risk appetite
- C. High risk capacity, low risk appetite
- D. High risk capacity, high risk appetite
Answer: A
NEW QUESTION # 27
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Digital transformation
- B. PESTLE analysis
- C. Employee 360
- D. Customer 360
Answer: A
Explanation:
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 28
Which technique or framework can BEST help to identify a broad range of strategic risks?
- A. Portfolio optimization
- B. OKR
- C. PESTLE
- D. Customer analytics
Answer: C
NEW QUESTION # 29
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital transformation
- B. Digital technology
- C. Digital strategy
- D. Digital business
Answer: B
NEW QUESTION # 30
A service provider a developing an operating model to support a new social media service that enables their business strategy.
They have included the following in the operating model:
* a definition of how suppliers will be Involved in the delivery of the service
* a description of me main performance measures required
Which additional element MUST be included to ensure that the essential themes of the operating model are covered?
- A. Descriptions of the series of steps for the work that is required to create and support the service
- B. An inventory of the mam technology components that will be located at the head office data centre
- C. Definitions of the service management toolsets needed to support the service
- D. A list of vendors who will provide the components mat form the social media service
Answer: A
NEW QUESTION # 31
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Knowledge and understanding of potential Innovative technology
- B. A mixed demographic of users with varied levels of IT skills
- C. Employment laws effecting service provider staff
- D. Well-trained service desk staff with a broad set of skills
Answer: D
NEW QUESTION # 32
An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Establishing a mantel intelligence culture
- B. Encouraging digital technology opportunities
- C. Giving employees time for training and development
- D. Working with workflow and talent management
Answer: B
NEW QUESTION # 33
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Lagging metrics are easy to measure and to influence
- C. Lagging metrics predict what a is likely to happen in the future
- D. Leading metrics ate difficult to measure, but easy to Influence
Answer: A
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 34
An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?
- A. Market relevance
- B. Omnichannel delivery
- C. Customer feedback
- D. Customer analytics
Answer: B
Explanation:
Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17
NEW QUESTION # 35
An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.
As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?
- A. Knowledge and understanding of potential Innovative technology
- B. A mixed demographic of users with varied levels of IT skills
- C. Employment laws effecting service provider staff
- D. Well-trained service desk staff with a broad set of skills
Answer: D
Explanation:
Well-trained service desk staff with a broad set of skills are an important factor to consider to ensure that the service provider has the capability to provide the service. They are the main point of contact for customers and users, and they need to be able to handle different types of requests, issues, and feedback. They also need to be able to support the highest level of support to users, which requires technical, communication, and problem-solving skills. Reference: ITIL 4 Leader: Digital and IT Strategy, page 67-68
NEW QUESTION # 36
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Digital transformation
- B. Operational technology
- C. Organizational disruption
- D. Digital positioning
Answer: A
Explanation:
Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 37
An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.
Which characteristic should they focus on to achieve this?
- A. Lean
- B. Agile
- C. Resilient
- D. Continuous
Answer: A
NEW QUESTION # 38
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?
- A. Utilize metrics to ensure stall comply with the strategy
- B. Tallor strategic communications to the stakeholders preferences
- C. Ensure there is one common communication channel for the strategy
- D. Deliver compulsory strategic awareness sessions regularly
Answer: B
NEW QUESTION # 39
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