165 Exam Questions for FSL-201 Updated Versions With Test Engine
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Achieving the Salesforce FSL-201 certification demonstrates an individual's proficiency in the implementation of Field Service Lightning within the Salesforce platform. Salesforce - Implementing Field Service Lightning certification can lead to career advancement opportunities and can help individuals stand out in a competitive job market.
The Salesforce FSL-201 exam consists of 60 multiple-choice questions that need to be answered in 105 minutes. The test is computer-based and can be taken online from anywhere in the world. FSL-201 exam's passing score is 65%, and the results are provided immediately after the test. Salesforce - Implementing Field Service Lightning certification is suitable for professionals who are working in the field service industry or who are interested in pursuing a career in this field.
NEW QUESTION # 33
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
- A. Service Appointment Generation Method = One Service Appointment per Work Order
- B. Work Order Generation Method = One Work Order Line Item per Asset
- C. Service Appointment Generation Method = One Service Appointment per Work Order Line Item
- D. Work Order Generation Method = One Work Order per Asset
Answer: A,B
Explanation:
These two settings ensure that each inspection is completed within a single visit and includes all installed assets on site. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
NEW QUESTION # 34
Northern Trail Outfitters wants to send an email to website visitors who add items to their cart but fail to make a purchase. The email will Include a list of products they added to their shopping cart.
* A sendable data extension contains the contact information and a session ID field for each subscriber who has abandoned their cart.
* A second data extension contains a corresponding session ID field and product data for each abandoned cart item, including product SKU, product name, quantity, price, and image URL Which feature should be used to display the list of products for each subscriber in this email?
- A. Enhanced Dynamic Content Block
- B. Dynamic Content Block
- C. LookupRows AMPscript function
- D. Lookup AMPscript function
Answer: C
NEW QUESTION # 35
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
- A. Drag and drop the Service Appointments to other available Resources and run Optimization.
- B. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
- C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
- D. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
Answer: B
Explanation:
Updating the Resource as not available allows marking a resource as unavailable for a specific time period due to sickness, vacation, or other reasons[27. Selecting the affected Service Appointments and pressing "Schedule" allows rescheduling multiple service appointments at once based on predefined criteria such as travel time or priority[28. Dragging and dropping the Service Appointments to other available Resources and running Optimization would reschedule service appointments manually and then run an optimization process that could override the manual changes[29. Asking the Customer Service Rep to call the customers and manually re-schedule for another day would not use the scheduling features of Field Service and could result in customer dissatisfaction or missed service level agreements. Changing the Scheduling Policy to "High Intensity" and activating the Background Optimization process would change the optimization criteria for all service appointments and run an optimization process in the background that could take a long time to complete[30. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_schedule_service_appointments.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_background_optimization_overview.htm&type=5
NEW QUESTION # 36
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
- A. Leverage the Match Skills Scheduling Policy when scheduling appointments.
- B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- C. Leverage the Match Skills Work Rule when scheduling appointments.
- D. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
Answer: C,D
Explanation:
These two options allow creating skills that represent qualifications and assigning them to service resources and work orders, and using a work rule to match skills when scheduling appointments. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_skills.htm&type=5
NEW QUESTION # 37
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
- A. High Intensity
- B. Soft Boundaries
- C. Emergency
- D. Customer First
Answer: D
Explanation:
This scheduling policy prioritizes customer service preferences over other factors, such as travel time or resource availability. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies.htm&type=5
NEW QUESTION # 38
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers
- A. Leverage the Match Skills Scheduling Policy when scheduling appointments.
- B. Leverage the Match Skills Work Rule when scheduling appointments.
- C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- D. a Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
Answer: B,C
NEW QUESTION # 39
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 as a Preferred Resource.
- B. Assign Contractor 2 as an Excluded Resource.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
Answer: D
NEW QUESTION # 40
Universal Containers wants to track the work that is performed on the customer's install base.
What object relationship should the Consultant focus on to meet this requirement?
- A. Assets to Products
- B. Work Orders to Assets
- C. Work Orders to Products
- D. Products to Accounts
Answer: C
NEW QUESTION # 41
Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?
- A. Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
- B. Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.
- C. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
- D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.
Answer: D
Explanation:
Lightning Components are reusable units of user interface that can be customized and embedded in different pages or apps[180]. Work Order Line Items are records that track specific tasks or products related to a work order[181]. Creating a custom Lightning Component that displays Work Order progress and deploying it to Technicians through the Salesforce Field Service mobile app would allow Universal Containers' Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app by creating a component that shows the status or completion percentage of work order line items and adding it to the work order line item card layout in the mobile app settings[182]. Creating a custom Visualforce page and adding an external link in the Salesforce Field Service mobile app to view the page in the mobile browser would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Visualforce pages are web pages that can display custom user interface using HTML, CSS, JavaScript, and Apex[183]. Creating a Report Chart that summarizes Work Order Line Items and adding a link to the Service Appointment layout would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Report Charts are visual representations of report data that can be added to different pages or layouts[184]. Adding the Work Order Line Items related list to the Work Order page layout and assigning the layout to the Technician's profile would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Related lists are lists of records that are directly related to another record and can be added to different page layouts[185]. Reference: https://developer.salesforce.com/docs/component-library/overview/components https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_mobile_custom_cards_overview.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.pages.meta/pages/pages_intro_what_is_it.htm https://help.salesforce.com/s/articleView?id=sf.reports_charts_adding_to_layouts.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.customize_related_lists.htm&type=5
NEW QUESTION # 42
Northern Trail Outfitters wants to improve the quality of call-outs from Salesforce to their REST APIs. For this purpose, they will require all API clients/consumers to adhere to RESTAPI Markup Language (RAML) specifications that include field-level definition of every API request and response payload. RAML specs serve as interface contracts that Apex REST API Clients can rely on.
Which two design specifications should the Integration Architect include in the integration architecture to ensure that Apex REST API Clients unit tests confirm adherence to the RAML specs?
Choose 2 answers
- A. Require the Apex REST API Clients to implement the HttpCalloutMock.
- B. Implement HttpCalloutMock to return responses per RAML specification.
- C. Call the HttpCalloutMock implementation from the Apex REST API Clients.
- D. Call the Apex REST API Clients in a test context to get the mock response.
Answer: B,D
NEW QUESTION # 43
Universal learning (UC) is embarked on Salesforce transformation journey, UC will decommission the legacy CRM system and migrate data to Salesforce. The data migration team asked for a recommendation to optimize the performance of the data load to Salesforce.
Which approach should used to meet the requirement?
- A. Use Bulk API to process jobs in parallel mode.
- B. Contact Salesforce support to schedule performance load.
- C. Use Bulk API to process jobs in high performance mode.
- D. Use Bulk API to process jobs in serial mode.
Answer: A
NEW QUESTION # 44
Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?
- A. Add additional image to Detail Section of report.
- B. Add additional filed to General Section of report.
- C. Add additional dates in Date Section of report.
- D. Add additional field to Address Section of report.
- E. Add additional page to End Section of report.
Answer: B,C,E
NEW QUESTION # 45
Universal containers requires trained inspectors to make three site visits per year to inspect containers sites. These visits must be scheduled within 14 days of the inspection due date.
What are two ways s consultant can configure maintenance plans to meet the requirement? Choose 2 answer
- A. Associate a required skill called site visit to a maintenance plan.
- B. Auto-generate work orders with a 14-day Generation horizon.
- C. Auto-generate work orders with a 14-day Generation timeframe.
- D. Associate a work type called site visit to a maintenance plan.
Answer: B,D
NEW QUESTION # 46
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?
- A. Create customer-specific Price Books and add all products as Price Book Entries.
- B. Utilize a custom Global Price Book and add all products as Price Book Entries.
- C. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
- D. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
Answer: C
NEW QUESTION # 47
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
- A. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
- B. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
- C. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
- D. Each Asset will have a Service Appointment that will represent the work needed for each machine.
Answer: A
Explanation:
This option allows tracking the required work for each machine separately, and scheduling a service appointment for each work order line item. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 48
Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?
- A. Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
- B. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.
- C. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
- D. Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.
Answer: C
NEW QUESTION # 49
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)
- A. Products Required for Service Appointments
- B. Products Required for Service Resources
- C. Products Required for Work Order Line Items
- D. Products Required for Work Orders
Answer: C,D
NEW QUESTION # 50
Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should the Consultant take to meet these
requirements?
- A. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
- B. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
- C. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
- D. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
Answer: A
NEW QUESTION # 51
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create two Skills records and assign them to the Service Resource record.
- B. Create one Service Resource and assign the relevant Permission Set Licenses. pee
- C. Create one Service Resource and assign the Technician and Dispatcher role.
- D. Create two Service Resources and assign them to the employee. &
Answer: B
NEW QUESTION # 52
Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?
- A. Attach the relevant articles to the work order or work order line items.
- B. Update the Service Appointment page layout to include the Articles related list.
- C. Create a quick action on the work order to search the Knowledge base.
- D. Add the Knowledge Lightning component to the Field Service mobile app.
Answer: A
Explanation:
Attaching relevant articles to the work order or work order line items allows technicians to access them offline using the Field Service Mobile App. Creating a quick action on the work order to search the Knowledge base would not ensure offline access, as it would require an internet connection to perform the search. Updating the Service Appointment page layout to include the Articles related list or adding the Knowledge Lightning component to the Field Service Mobile App would not be effective, as technicians use the Work Order Line Item Card in the Field Service Mobile App to view their assigned tasks. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_item_card.htm&type=5
NEW QUESTION # 53
Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers
- A. Auto-generate Work Orders with a 14 day Generation Horizon.
- B. Associate a Required Skill called Site Visit to a Maintenance Plan.
- C. Associate 2 Work Type called Site Visit to a Maintenance Plan
- D. Auto-generate Work Orders with a 14 daya Generation Timeframe.
Answer: A,D
Explanation:
Maintenance Plans are records that define recurring work orders for preventive maintenance such as inspections or tune-ups[188]. Auto-generate Work Orders is a setting that enables or disables the automatic generation of work orders from maintenance plans[189]. Generation Timeframe is a setting that defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[190]. Generation Horizon is a setting that defines how far in advance work orders should be generated from maintenance plans such as 7 days or 30 days[191]. Auto-generating Work Orders with a 14 day Generation Timeframe and a 14 day Generation Horizon would allow Universal Containers to automatically generate Work Orders 14 days before the next suggested maintenance date by creating work orders from maintenance plans every 14 days within 14 days of their scheduled date. Associating a Required Skill called Site Visit to a Maintenance Plan would not affect how far in advance work orders are generated from maintenance plans. Required Skills are fields on the maintenance plan object that indicate which skills are needed for performing preventive maintenance[192]. Associating a Work Type called Site Visit to a Maintenance Plan would not affect how far in advance work orders are generated from maintenance plans. Work Types are records that define the standard tasks and duration for a specific type of work[193]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_auto_generate_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_generation_timeframe.htm
NEW QUESTION # 54
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
- A. Assign the Technician to a new Service Territory.
- B. Remove the Technician as a Preferred Resource.
- C. Create an Excluded Resource for the Account.
- D. Create a new Work Order Validation Rule.
Answer: C
NEW QUESTION # 55
Northern Trail Outfitters wants to automate a weekly SMS message to be sent to anyone who has a birthday that week. They have created the Outbound Message in MoblleConnect and have a Filtered List created for every contact who provided birth date information.
Which activities would Marketing Cloud use to automate this campaign?
- A. Refresh Mobile Filtered List and Send SMS
- B. Refresh Mobile Filtered List and Outbound Send
- C. Import Mobile Contacts and Outbound Send
- D. Import Mobile Contacts and Send SMS
Answer: A
NEW QUESTION # 56
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