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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers plans to enhance the customer support team's productivity using AI. Which specific use case necessitates the use of Prompt Builder?

A) Estimating support ticket volume based on historical data and seasonal trends
B) Creating a draft of a support bulletin post for new product patches
C) Creating an Al-generated customer support agent performance score

2. An AgentForce Specialist wants to troubleshoot an agent that is hallucinating weblinks. The agent has an action that uses a prompt template, which is using a knowledge retriever, to generate the output text that the agent will use. Which process is appropriate to find the root cause of the hallucination behavior?

A) Examine the topic name and classification description for hallucination guardrails.
B) Examine the topic instructions and ensure the word "ALWAYS" is used in the hallucination guardrails.
C) Examine the prompt instructions and contents of the chunks shown in the resolved prompt output.

3. When using a prompt template, what should an Agentforce Specialist consider with their grounding data and chosen model?

A) Review the token limit in the Einstein Trust Layer.
B) Review the model limitation in Prompt Builder versus the grounding data size.
C) Ensure queries used for grounding employ offset so the token limits of models are not exceeded.

4. An Agentforce at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time. UC wants to help prep the sales team for the calls by summarizing past purchases, interests in products shown by the Contact captured via Data Cloud, and a recap of past email and phone conversations for which there are transcripts. Which approach should the Agentforce Specialist recommend to achieve this use case?

A) Deploy UC's own custom foundational model on this data first.
B) Fine-Tune the standard foundational model due to the complexity of the data.
C) Use a prompt template grounded on CRH and Data Cloud data using standard foundation model.

5. Universal Containers needs a tool that can analyze voice and video call records to provide insights on competitor mentions, coaching opportunities, and other key information. The goal is to enhance the team's performance by identifying areas for improvement and competitive intelligence. Which feature provides insights about competitor mentions and coaching opportunities?

A) Einstein Sales Insights
B) Call Summaries
C) Call Explorer

Solutions: