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Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce has created a copilot custom action using flow as the reference action type.
However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the Agentforce Specialist do to identify the root cause of the problem?

A) In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.
B) In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.
C) Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.

2. An Agentforce needs to enable the use of Sales Email prompt templates for the sales team. The Agentforce Specialist has already created the templates in Prompt Builder. According to best practices, which steps should the Agentforce Specialist take to ensure the sales team can use these templates?

A) Assign the Data Cloud Admin permission set and enable Sales Emails in Setup.
B) Assign the Prompt Template User permission set and enable Sales Emails in Setup.
C) Assign the Prompt Template Manager permission set and enable Sales Emails in setup.

3. An Agentforce Specialist created a Field Generation prompt template. What should the Agentforce Specialist do to expose the template to the user?

A) Call a template using an autolaunched flow.
B) Associate the template with the form field on the Lightning page.
C) Use a screen flow to associate the Field Generation prompt template.

4. An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?

A) Deploy the flows and Apex using normal deployment tools and manually create the agent-related items in production.
B) Deploy flows, Apex, and all agent-related items using either change sets or the Salesforce CLI/Metadata API.
C) Use only change sets because the Salesforce CLI does not currently support the deployment of agent-related metadata.

5. What does it mean when a prompt template version is described as immutable?

A) Every modification on a template will be saved as a new version automatically.
B) Only the latest version of a template can be activated.
C) Prompt template version is activated; no further changes can be saved to that version.

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