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IIC C130 Exam Syllabus Topics:

SectionWeightObjectives
Claims Handling8%- Broker's role in claims
- Settlement and subrogation
- Claim reporting process
Insurance and the Intermediary10%- Licensing and regulation
- Roles of brokers and agents
- Legal duties and ethics
Automobile Insurance10%- Provincial variations
- Rating and policy issues
- Mandatory and optional coverages
Communication and Service Skills8%- Record keeping
- Client communication
- Policy changes and endorsements
Sales and Client Needs10%- Insurance solutions
- Client consultation
- Risk identification
From Quote to Policy10%- Policy issuance and delivery
- Quotation and binding authority
- Policy structure and components
Property Insurance Wordings12%- Common policy forms
- Valuation methods
- Coverages and exclusions
Property Insurance Exposures10%- Personal property risks
- Small commercial property risks
- Exposures and perils
The Application Process10%- Underwriting considerations
- Duty of disclosure
- Completing applications
Liability Insurance12%- Personal liability coverages
- Commercial general liability
- Legal liability concepts

IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

Question 1

Why would an intermediary want to know if a client is renovating their home?

A. The risk of a peril occurring is greater for a building under construction.
B. The liability hazards decrease because the home is unoccupied.
C. The increase in property taxes will have to be factored into the premium.
D. The policy needs to be cancelled and written under a builder's risk policy.


Question 2

Marsha, a broker, receives a call from a frustrated client regarding their increasing premium. How should she explain the increase to the client?

A. Premiums are determined by statistical predictions of past losses and they increase during a hard market.
B. Premiums are determined by statistical predictions of future losses and they increase during a soft market.
C. Premiums are determined by statistical predictions of future losses and they increase during a hard market.
D. Premiums are determined by statistical predictions of past losses and they increase during a soft market.


Question 3

Which name is a legal entity?

A. Olivia Clemente dba Discovery Playcare
B. Best Brokers
C. Trains 'R Rolling
D. Joe's Bar and Grill


Question 4

When does a minimum retained premium apply to a policy?

A. When the insured moves the policy at renewal to another insurer
B. When the insured cancels the policy midterm
C. When the insurer cancels the policy at any time
D. When the policy has been voided for misrepresentation


Question 5

What is included in an experience letter from an insurer or broker?

A. Amount of the last insurance premium paid
B. List of all vehicles owned by the insured over the past six years
C. Name of each driver and applicable licence class
D. Period during which the individual was insured


Solutions:

Question 1
Answer: A
Question 2
Answer: C
Question 3
Answer: A
Question 4
Answer: B
Question 5
Answer: D

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