Cisco Certified Support Technician (CCST) IT Support: 100-140 Exam

"Cisco Certified Support Technician (CCST) IT Support", also known as 100-140 exam, is a Cisco Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 649 Q&As to your 100-140 Exam preparation. In the 100-140 exam resources, you will cover every field and category in CCST Certification helping to ready you for your successful Cisco Certification.

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  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Certification Provider: Cisco
  • Corresponding Certification: CCST
  • Updated: Aug 07, 2026
  • No. of Questions: 649 Questions & Answers with Testing Engine
  • Download Limit: Unlimited

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 2
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 3
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 4
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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