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Apple OS X Support Essentials 10.9 Sample Questions:

1. Why would you want to open an application in 32-bit mode?

A) The master password is used to reset local account passwords.
B) Documents saved to iCloud can be managed from the application that was used to
create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.
C) The OS X Mavericks installer can be downloaded from the Mac App Store for free.
D) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.

2. You have a user account on an OS X Mountain Lion computer that has multiple user accounts. How can you interact with another user's Dropbox folder that has default permissions?

A) You can neither see its contents nor add files to it.
B) You can see its contents, but you cannot add files to it.
C) You cannot see its contents, but you can add files to it.
D) You can see its contents and you can add files to it.

3. How does OS X Mountain Lion handle third-party, 32-bit kernel extensions (KEXTs)?

A) It moves them to /Library/Extensions/Disabled/.
B) It runs them in compatibility mode.
C) It ignores them.
D) It prompts the user with an option to convert them to 64-bit.

4. How does the OS X built-in firewall work?

A) The Ping tab of Network Utility allows you to test basic connectivity to another network host by sending and then waiting for the return of a ping packet.
B) The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.
C) Network services are established using a common network protocol. The protocol
specifies which TCP or UDP port number is used for communications.
D) The OS X built-in firewall inspects each incoming network connection to determine if it's allowed. Connections are allowed or denied on a per-application basis.

5. What are PPD files responsible for?

A) PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
B) If a client sharing service is compromised, an unauthorized user can control your Mac and execute unwanted applications or processes.
C) Common UNIX Printing System (CUPS) manages all printing for OS X, including both local and shared printing.
D) The Finder hides traditional UNIX resources from average users because they don't need to have access to those items. If users need access to these UNIX items, they can access them from Terminal.

Solutions: