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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.
What does the Program Administrator need to do for a new member to earn this promotion?

A) Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions
B) Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action
C) Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action
D) Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action

2. A company has an existing Loyalty Program. The Salesforce Administrator has been asked to automate the current redemption process for non-qualifying points based on the products, regions, available dates and tiers.
What task does the Administrator need to complete first to implement a decision table for the redemption process?

A) Create an object with fields for storing redemption details
B) Create a decision table with input & output values
C) Set the "Is Redeemable" flag on the Loyalty Program Currency
D) Create a flow to confirm members have points to redeem

3. Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A) Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
B) Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
C) Create a Loyalty program tier with member benefits to keep customers engaged.
D) Define a transactional point-based program, in which one point is earn for every dollar spent
E) Issue tickets to a concert to any Loyalty member that posts a product review on social media

4. A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?

A) Confirm the program and member are in an active status
B) Adjust points on the member record to trigger member benefits actions
C) Confirm the member is assign to the correct tier and that tier has benefits
D) Issue a promotion to the member of the mission benefits

5. The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A) Embed the Member Service Manager Home Dashboard on the Contact record
B) Add the 'View Member Profile' component on the Contact record
C) Add the 'Transaction Journals' related list to the Contact record
D) Embed the 'Member Summary Embedded Dashboard on the Contact record

Solutions: