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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understanding KPIs | - SMART objectives decomposed - KPI related terminology - KPI lifecycle |
| Topic 2: KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| Topic 3: Working with Targets | - Negative behaviors when setting - KPI documentation processes - Targets in practice - Challenges in working with targets |
| Topic 4: KPI Documentation | - Organizational KPI libraries development - KPI documentation form functions - KPI documentation form design - Weights and Indexes - KPI documentation process |
| Topic 5: KPI Project Coordination | - Primary and secondary data sources - The business case for KPI implementation - KPI workshop briefing pack - KPI project plan |
| Topic 6: The World of KPIs | - Organizational levels - Governance - The value added by KPIs - KPIs concept map - Challenges in performance measurement |
| Topic 7: Data Gathering | - KPI reporting data sources - Guidelines to improving - KPI activation techniques - Data quality dimensions - Community of Practice - KPI activation tools - Communication with data custodians |
| Topic 8: KPI Measurement | - Change log - KPI report - Data gathering communication |
| Topic 9: KPI Taxonomy | - KPI DNA map - Interdisciplinary systemic worldview - KPI use case scenarios |
| Topic 10: KPI Selection | - KPI selection techniques - KPI selection sources - KPI selection for organizational scorecard |
| Topic 11: KPI Typology | - Efficiency vs effectiveness KPIs - Leading vs lagging KPIs - Qualitative vs quantitative KPIs |
| Topic 12: Data Visualization | - Scorecard and dashboard examples - Usability in terms of visual design - Best practices in dashboard design - Guidelines to design efficient templates - Best practices in scorecard design |
| Topic 13: KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
The KPI Institute Certified KPI Professional Sample Questions:
Which of the following statements is considered to be a KPI activation tool?
- A. Performance Healthogram
- B. Data gathering process map
- C. Ishikawa diagram
- D. Heinrich's Pyramid
Correct Answer: B 🗳️
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Which KPI should be used to balance "Innovation ideas expressed by staff (#)"?
- A. Innovation ideas implemented (%)
- B. Innovation ideas expressed by customers (#)
- C. Implement 2 new innovation ideas by the end of the quarter
- D. Innovation ideas per staff member (#)
Correct Answer: A 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
Which of the following statements is not a component of a performance management system?
- A. Organizational chart
- B. Scorecard
- C. KPI documentation form
- D. Dashboard
Correct Answer: A 🗳️
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Objectives should start with:
- A. Value drivers
- B. Action verbs
- C. Nouns
- D. Adjectives
Correct Answer: B 🗳️
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Which of the following statements is a KPI used by a facility maintenance team?
- A. Develop a succession plan within 2 months
- B. Air purity in the production area
- C. Safety
- D. None of the answers
Correct Answer: B 🗳️
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