Exam Name: Salesforce Certified Platform Strategy Designer
Certification Provider: Salesforce
Corresponding Certification: Salesforce Strategy Designer
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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Working with product and business teams - Integrating UX and technical perspectives - Collaboration with architects and designers |
| Topic 2: Intangible Deliverables | 26% | - Change and adoption enablement - Governance and mindset - Stakeholder alignment - Culture and capability building |
| Topic 3: Tools and Artifacts | 23% | - Strategy mapping and modeling - Decision-making tools - Documentation and visualization - Design frameworks and methods |
| Topic 4: Value Design | 32% | - Value measurement and outcomes - Strategic direction and rationale - Ethics and value alignment - Context and innovation impact |
Salesforce Certified Platform Strategy Designer Sample Questions:
A strategy designer at Cloud Kicks is working on a strategic vision for a new movement tracking app that integrates with their footwear. Which approach should validate the market for this concept?
- A. Gather a team to ideate and craft concepts that stretch the company ' s current capabilities
- B. Recruit target users to test price points at which they would be willing to purchase the app.
- C. Meet with developers to estimate the effort required to deliver the proposed experience.
Correct Answer: B 🗳️
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Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency. Which framework should be used to drive the success of the new business model?
- A. Feasible, Viable, Impactful
- B. Usable, Feasible, Cost-Effective
- C. Desirable, Feasible, Viable
Correct Answer: C 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don ' t share a common understanding of customer pain points. What should the strategy designer create to align stakeholders on the most important customer issues?
- A. Data dashboard
- B. Service blueprint
- C. Journey map
Correct Answer: C 🗳️
Explanation: Only visible for PrepPDF members. You can sign-up / login (it's free).
A strategy designer is working with a group of developers who have yet to buy into the team ' s design process. What should the strategy designer do to engage them more?
- A. Facilitate a workshop on ideating and sketching with all core team members.
- B. Conduct interviews with developers to gather insights on process approaches.
- C. Invite the developers to lead the conversation on research synthesis and persona development.
Correct Answer: A 🗳️
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A design team is working on the challenge: " How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives? " Which bot metrics should the strategy designer suggest to assess the impact of their work?
- A. Total conversations
- B. Customer satisfaction rate
- C. Human takeover rate
Correct Answer: C 🗳️
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