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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

A) High Intensity
B) Soft Boundaries
C) Customer First
D) Emergency

2. Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A) Assign a high efficiency score.
B) Include a Match Fields work rule.
C) Check 'Keep TheseAppointments Scheduled'.
D) Link rules to Relevance Groups.

3. Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A) Update Public Group membership.
B) Modify the user's Profile.
C) Modify the user record.
D) Assign a Field Service Mobile License to the user.

4. Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

A) Update the Language of the current User.
B) Add the Languagefield to the Contact Page Layout.
C) Add the Service Report Language field to the Work Order Page Layout.
D) Update the Default Language of the Organization.

5. Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should aConsultant recommend implementing this process?

A) Create two Service Appointments and schedule them to the same Resource.
B) Create one Service Appointment and schedule it to two different Resources.
C) Create two Service Appointments, set the Related Service Appointment and Time Dependency.
D) Create one Service Appointment with the total duration of the two jobs and assign two Resources.

Solutions: