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SAP C_C4H510_21 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain Time Recording and Fulfillment in Service Tickets
  • Perform tasks associated with the maintenance of employees
Topic 2
  • Communication Channel and Knowledge Base
  • Contracts and Ticket Hierarchy
  • Service Business Process
Topic 3
  • Explain Contracts & Case Management in Service Tickets
  • Set up a notification process and configure conditions and actions for workflows
Topic 4
  • Explain Warranty Management & its usage in Service Tickets
  • Identify different components of custom reports and interactive dashboards
Topic 5
  • Describe the SAP pre-packaged integration scenarios and optimal project management practices
  • Personalization and Extensibility

Reference: https://training.sap.com/certification/c_c4h510_21-sap-certified-application-associate--sap-service-cloud-2111-g/

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SAP C_C4H510_21 Exam Description:

The “SAP Certified Application Associate – SAP Service Cloud 2111” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment. The certificate issued for passing this exam will be valid for 5 years.

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