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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

A) Integrity
B) Integration
C) Integer
D) Integral

2. What is the recommended way to progress a message that is difficult to clarify?

A) Escalate the message immediately to a more senior support consultant.
B) Ask the client to provide screenshots and request information point by point.
C) Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
D) Force the client to close the message and open a new one that is clearer.

3. Which of the following are functions of SAP Solution Manager? (Choose two)

A) Service Desk
B) Service Marketplace
C) Solution Monitoring
D) Backup and Recovery

4. You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?

A) Call your account manager to ask for help.
B) Send an email to SAP EMEA Support.
C) Call the Customer Interaction Center.
D) Create a message using the component SV-SMG-SUP within Service Desk.

5. What is Product Support Hierarchy in SAP environment? (Choose two)

A) It is a view on the Application Component Hierarchy.
B) It is part of the Service Level Agreement.
C) It defines the maintenance pricing level.
D) It is an instrument in organization and reporting within Product Support.

Solutions: