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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the "delete activities" button from all pages used by the users who have this access.
B) Remove the "delete activities" privilege from all the roles for users who have this access.
C) Remove the "delete activities" role from all the users who have this role.
D) Remove the users of the roles who have the "delete activities" access.

2. Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

A) Users have not been given the "Knowledge Analyst" role.
B) The Base Locale for the articles has not been enabled in the correct language.
C) The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
D) The User Group selected for authoring articles has been set to 'External".

3. What three things should you do once you have established a global default coverage?

A) Create an ESS job to Aggregate Service Requests.
B) Use Application Composer to configure warning emails about milestone compliance events.
C) Createan ESS job to Monitor Service Request Milestones.
D) Use Application Composer to include milestones on the Service Request Layout if desired.

4. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Enablethe "Password Reset" option in the User Administration component.
B) Obtain the Change Password Link and add it to your DCS page.
C) Add the Password Reset component to your DCS application.
D) Instruct users that they can only change their password by chatting with an agent.

5. Which two options are true about reporting on milestones?

A) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C) No standard reports onmilestones are provided.
D) Administrator-defined milestone data is not included in Analytics.

Solutions: