Work Orders Scheduling and Dispatch: 25-30%

• Optimizing Resource Scheduling: The test takers need to possess the knowledge of the resource optimization process, constraints, and objectives, as well as optimization profiles.
• Implementing Schedule Assistant: This subject area covers your skills in filtering data, specifying search radiuses, applying restrictions to resource queries, and troubleshooting Schedule Assistants.
• Implementing Schedule Boards: Here the examinees should have the ability to reschedule and reassign work orders, schedule work orders manually, customize schedule boards, implement integrated map characteristics, and generate driving guidelines for field agents.
• Configuring Universal Resource Scheduling: This domain will measure competence in creating prerequisite views, enabling scheduling for entities, and managing the work-hours calendar for prerequisites. The subtheme will also evaluate one’s expertise in creating Power Automate flows for the population of data within requirements records.
• Managing Scheduling Alternatives: The candidates need to have the skills in configuring Quick Book and fulfillment preferences, as well as scheduling work orders with the Schedule Assistant and Schedule Board.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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Skills measured

• Manage inventory and purchasing (5-10%)
• Implement Connected Field Service (10-15%)
• Schedule and dispatch work orders (25-30%)
• Manage field service mobility (10-15%)
• Configure field service applications (15-20%)
• Manage work orders (15-20%)

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Microsoft MB-240 Exam Syllabus Topics:

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