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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What can you tell your customer about what is happening in the marketplace?

A) The world is becoming more instrumented, interconnected, and intelligent.
B) The world is becoming less instrumented and interconnected.
C) The pace of adoption of new technologies is slowing down.
D) The world is becoming simpler and focused.

2. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Files
B) Folders
C) Forms
D) Docs

3. What is the best route for 'gaining social trust'?

A) Identify and develop relationships with tippers in your industry.
B) Ask your employees to blog about your company in any of the blogs they participate in.
C) Strive for the highest number of hits on your Web site.
D) Ask your supplier network to blog about their relationship with you.

4. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Blogs
B) Journals
C) Wikis
D) Forums

5. What can Social Business can be defined as?

A) A subset of Social Media
B) Applying social tools across the entire organization for a broader return on investment
C) Popular sites like Facebook and Twitter that only distract workers
D) External-facing channels that only Public Relations and Marketing utilize

Solutions: