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HP HP2-B138 Exam Syllabus Topics:

SectionObjectives
Topic 1: Implementation and Ongoing Support- Service delivery lifecycle
  • 1. Deployment planning
  • 2. Performance monitoring
  • 3. Continuous improvement and reporting
Topic 2: Customer Business Needs Assessment- Identifying customer requirements
  • 1. Print environment analysis
  • 2. Security and compliance considerations
  • 3. Cost and efficiency evaluation
Topic 3: Managed Print Services Value Proposition- Business benefits of HP services
  • 1. Cost reduction strategies
  • 2. Productivity improvements
  • 3. Environmental sustainability benefits
Topic 4: HP Printing Services Portfolio- Overview of HP printing services
  • 1. Document and workflow services
  • 2. Managed Print Services offerings
  • 3. Print infrastructure management
Topic 5: Solution Design and Positioning- Developing customer solutions
  • 1. Competitive differentiation
  • 2. Service level options
  • 3. Service proposal development
Topic 6: Sales Process and Opportunity Management- Selling HP printing services
  • 1. Handling objections
  • 2. Opportunity qualification
  • 3. Closing and account growth strategies

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