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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Select all the sections for the standard profile page. (Choose five.)

A) Relationships
B) Contact
C) General
D) Skills & Certifications
E) Contact Information
F) HR
G) Languages

2. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Phones
B) Admin > Telephony > Phone Management > Base Settings
C) Admin > Telephony > Phone Management > Calls

3. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A) Base Settings
B) IP Phone Templates
C) Default Station configuration
D) Managed IP Phones

4. How many types of Genesys Cloud Contact Center Licenses are available?

A) 4
B) 2
C) 5
D) 3

5. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the Call History.
C) Use the .NET Client.
D) Use the built-in Dialpad.

Solutions: