ITIL Service Capability Service Offerings and Agreements: ITILSC-SOA Exam
"ITIL Service Capability Service Offerings and Agreements", also known as ITILSC-SOA exam, is a EXIN Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 14 Q&As to your ITILSC-SOA Exam preparation. In the ITILSC-SOA exam resources, you will cover every field and category in EXIN ITIL Certification helping to ready you for your successful EXIN Certification.
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ITILSC-SOA Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-SOA exam dumps will include the following topics:
- Service portfolio management
- Service level management
- Service catalogue management
- Introduction to service offerings and agreements (SOA)
- Demand management
- Financial Management for IT services
- SOA roles and responsibilities
- Technology and implementation considerations
- Business relationship management
- Supplier management
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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Preparation Process
ITIL ITILSC-SOA requires thorough preparation, so the applicants need to be pretty serious about it. They may consider using the official training course designed to help the students understand five ITIL lifecycle stages. These include service strategy, service transition, service operation, service design, as well as continual service improvement. Moreover, the course proposes guidance on the best way to develop service offerings for the support of users and business needs. The specialists can find the details of this training option on the certification webpage.
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EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Catalogue Management | 15% | - Business and technical views - Integration with other processes - Structure, content and maintenance |
| Introduction to Service Offerings and Agreements | 10% | - Relationship with ITIL service lifecycle - Key concepts and value to business - Purpose, objectives and scope of SOA |
| Demand Management | 10% | - Influencing and managing demand - Link to capacity and service portfolio - Patterns of business activity |
| Service Level Management | 20% | - Negotiation, monitoring and reporting - Review and improvement of service levels - SLAs, OLAs and underpinning contracts |
| Financial Management for IT Services | 15% | - Pricing and value demonstration - Budgeting, accounting and charging - Cost models and ROI calculation |
| Service Portfolio Management | 15% | - Business case and investment justification - Pipeline, service catalogue and retired services - Portfolio structure and categorization |
| Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Technology and tool considerations - Key roles in SOA processes |
| Supplier Management | 10% | - Supplier categories and contracts - Evaluation, selection and performance monitoring - Contract management and renewal |
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