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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which process would be used to compare the value that newer services have offered over those they have replaced?

A) Availability management
B) Service catalogue management
C) Service portfolio management
D) Capacity management

2. What should a service always deliver to customers?

A) Resources
B) Infrastructure
C) Value
D) Applications

3. Which stage of the continual service improvement (CSI) approach is BEST described by the phrase 'Understand and agree on the priorities for improvement based on a deeper development of the principles defined in the vision'?

A) How do we get there?
B) Did we get there?
C) Where are we now?
D) Where do we want to be?

4. Which one of the following would NOT involve event management?

A) Recording and monitoring environmental conditions in the data centre
B) Recording service desk staff absence
C) Monitoring the status of configuration items
D) Intrusion detection

5. Which of the following are CORRECT Service Design Aspects?
1 ) Service Solutions for new or changed services
2 ) Management policies and guidelines
3 ) Business requirements technology and management architectures
4 ) Process requirements technology and management architectures

A) 1 and 2
B) 1 and 4
C) 2 and 3
D) 3 and 4

Solutions: