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Apple Desktop Service Certification Sample Questions:

1. The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?

A) Replace the fans inside the Power Mac G5.
B) Replace the processor(s).
C) Replace the Power Mac G5 logic board again.
D) Run Apple Service Diagnostic.

2. Examine the exhibit. Will this application launch natively on a PowerPC-based Mac?

A) Yes
B) No

3. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Order all available service parts for the appropriate configuration of the product.
B) Discharge the CRT and establish an ongoing ground.
C) Disconnect and reconnect all internal cables.
D) Lay the product on its side so it will not fall over.
E) Gather all necessary tools and perform all preliminary steps.

4. The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?

A) Let the computer run overnight to evaporate any spilled liquid.
B) Drain and refill the liquid cooling system.
C) Unplug the computer immediately.
D) Use a patch kit to re-seal the leak.

5. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?

A) Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.
B) Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.
C) Remove the hard drive from the eMac and install it into the Power Mac G5.
D) The eMac will need to be repaired before any data can be recovered from it.

Solutions: