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Adobe Pages End User Sample Questions:

1. You are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling this battery?

A) Handle the battery any way; it does not matter.
B) Hold the battery carefully by its edges only.
C) Re-cover any punctures or tears in the soft mylar covering with Kapton tape.
D) Handle the battery with one hand, pressing between the soft side and the hard side.

2. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet.
What is most likely the cause of these symptoms?

A) Faulty LCD panel
B) Faulty optical drive
C) Faulty video card
D) Faulty power supply

3. Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

A) The contents of RAM are written to NVRAM before sleep.
B) The contents of the hard disk are encrypted before sleep.
C) The contents of RAM are written to hard disk before sleep.
D) The contents of the hard disk are read into RAM before sleep.

4. Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?

A) Measure high voltage going to a CRT.
B) Measure digital signals on the main processor.
C) Measure AC current going to an optical drive.
D) Measure logic board battery voltage.

5. A computer service technician says "I don't use ESD precautions and have never had a problem." What (if anything) is wrong with this statement?

A) ESD damage may not appear immediately.
B) Nothing is wrong with this statement.
C) ESD damage is really not as bad as everyone thinks.
D) ESD happens only to inexperienced technicians.

Solutions: