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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

Question 1

The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A. Set up recording Environtment
B. Create a Member Group
C. Create Phones and Extensions
D. Create a phone Data Source

Question 2

A technician is migrating a customer's system from AWFO V15.1 to Avaya Workforce Engagement R20.X.
the customer has windows 2016 servers. You recommended that the customer use the side-by-side approach.
Which two factors led to this recommendation? (choose two).

A. It will minimize upgrade downtime risks
B. It is suitable for small systems only.
C. The data on the source DC servers are reformatted with Windows Server 2016, and installed L-' with R20.X-
D. It will support rollback by reverting to the 15.1 Date Center

Question 3

In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

A. Archive Database
B. Content Server
C. Recorder Archiver Service
D. Archive Web Service

Question 4

A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

A. AWFO
B. Enable Named Employees Unit of Measure
C. Avaya
D. ACRA
E. Back Office - Item Tracking

Question 5

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A. Phone
B. Dialer
C. CMS
D. Quality

Solutions: