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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Application Enablement Services (AES)
B) Communication Control Toolkit (CCT)
C) Telephone Application Programming Interface (TAPI)
D) Telephony Server Application Programming Interface (TSAPI)

2. A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?

A) phonefmt.cfg
B) dgswitch.cfg
C) opmon.cfg
D) dispatcher.cfg

3. Which tool is used to obtain the operation status of the acdmon binary?

A) dunup_tool
B) adump
C) aodsnapdump
D) acdsnapshot

4. A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A) Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
B) Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
C) Check the account log to seeifthe user remembered to run the record selection for the linked job.
D) Check the account log to see if a supervisor stopped the original job manually.
E) Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.

5. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
B) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
C) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
D) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
E) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.

Solutions: