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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which two prerequisites must be completed prior to installing IBM Cognos Report for Enterprise Reporting? (Choose two)

A) Data execution prevention must be set allow all programs and services.
B) Java Environment Variables must be removed.
C) Dynamic TCP ports should be enabled.
D) Data Execution Prevention must be se to allow windows programs and services.

2. Which three prerequisites must a technician complete to ensure that all Windows components are configured correctly prior to installing the Quality Monitoring application? (Choose three)

A) Data Executive Prevention (SEP) must be allowed for all programs and services.
B) All network Cards must be disabled prior to installation.
C) The administrator account should have the log on as a service rights under local Security Policy > User Rights Assignments.
D) Service Packs for Windows must be installed.
E) The Server name http://servername:8285/qm should be added under trusted sites in Internet Explorer.

3. You are planning the installation Avaya Contact Recorder on Linux.
Which three settings can you set using the Kick start application on the Avaya Contact Recorder installation disk? (Choose three)

A) Time zone
B) Keyboard
C) Size of the /calls directory
D) Eth0 IP address
E) Linux firewall settings

4. After integrating Enterprise Reporting with Quality Monitoring, a technician observes that the Avaya Quality Monitoring Extract Task fails to run.
Which two factors cloud causes this failure? (Choose two)

A) An incorrectly configured extract server port
B) The eRecorder not being set as master node
C) The ACR server not being defined in the server roles
D) An incorrectly configured site name in the ETL task

5. Your customer is asking questions about the reliability of their new Avaya Contact Recording system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer? (Choose two)

A) The operating system and call database should be RAID 1 and the recording storage area should be RAID 5
B) Record calls directly to a network attached storage (NAS)
C) Record calls directly to a tape drive
D) Use any backup software to back up the system daily
E) Use a fault tolerant Storage Area Network (SAN)

Solutions: