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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Quote and quote line items records
B) Order and order item details
C) Assets and inventory item records
D) Commercial and technical product configurations
E) Fulfillment request and fulfillment request line records

2. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Create a salesforce Report on the Product object to track the product time to market
B) Create salesforce report on EPC project object to track the product time to market.
C) Leverage the EPC functionality to track the product related configuration.
D) Create a Product Time to market app from template in CRM analytics to track the product time to market

3. A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A) Product Model use hierarchical modeling which is natively supports EPC
B) This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
C) Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
D) Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
E) Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

4. Universal Connect (UC) offers business TV services to its customer. As part of the offerings, UC requires the business TV's attribute to be changes to gold if account's SLA field value is 'Gold'. What solution does consultant recommend to achieve the requirement?

A) Compatibility Rules
B) Context Rules
C) Attribute Rules
D) Advance Rules

5. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
B) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
C) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
D) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.

Solutions: