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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which process is responsible for controlling, recording and reporting on versions, attributes and relationships relating to components of the IT infrastructure?

A. Service Asset and Configuration Management
B. Change Management
C. Incident Management
D. Service Level Management

Question 2

Which one of the following statements about Incident reporting and logging is correct?

A. All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
B. Incidents can be reported by anyone who detects a disruptions or potential disruption to normal service. This includes technical staff
C. Incident can only be reported by users, since they are only the only people who know when a service has been disrupted
D. Incidents reported by technical staff must be logged as problems because technical staff manage infrastructure devices not services

Question 3

Which of the following is NOT the responsibility of service catalogue management?

A. Ensuring that information in the service catalogue is accurate
B. Ensuring that service level agreements are current
C. Ensuring that all operational services are recorded in the service catalogue
D. Ensuring that information in the service catalogue is consistent with information in the service portfolio

Question 4

Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

A. Continual Service Improvement
B. Service Operation
C. Service Design
D. Service Transition

Question 5

What is the entry point or the first level of the V model?

A. Service Solution
B. Customer / Business Needs
C. Service Release
D. Service Requirements

Solutions: