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Microsoft AB-210 Exam Syllabus Topics:

Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

Question 1

A company uses Dynamics 365 Sales to manage opportunities using a custom form.
Sellers spend significant time manually reviewing information about opportunities before contacting customers.
You need to reduce the time required for reviewing opportunities.
What should you add to the form?

A. Timeline highlights
B. Up next
C. Opportunity summary
D. Health score
E. Predictive opportunity scoring

Question 2

You manage Dynamics 365 Sales.
The sales managers want to confirm that the Sales Close Agent generates insights that help progress deals. When monitoring the Sales Close Agent, you observe that some engagements are failing.
You need to determine how the Sales Close Agent handles engagement failures.
How should you expect the agent to behave when an error occurs?

A. Stops retrying for that record unless an administrator uses Apply changes in the agent settings to reprocess already-handled records.
B. Retries indefinitely every few minutes until successful.
C. Retries once after 24 hours. If it fails again, the record is immediately marked Completed to prevent duplicate processing.
D. Retries up to three times within the next hour. If those attempts fail, the system retries over the next three days. If the agent continues to fail, it is marked as a failure.

Question 3

A seller follows AI recommendations but ignores one because the customer recently announced an unexpected budget freeze. Which principle best describes appropriate AI usage?

A. Human judgment remains important.
B. AI predictions become permanently incorrect.
C. AI recommendations cannot be questioned.
D. AI always overrides human judgment.

Question 4

Hotspot Question
You are customizing a workspace in the sales accelerator.
The workspace must display the industry of a company.
You need to configure the work item appearance for a company.
Which two settings should you modify? To answer, select the appropriate UI element in the answer area.
NOTE: Each correct selection is worth one point.

Question 5

You configure Dynamics 365 Sales for a company.
Sales managers require sellers to use a structured lead qualification process before converting leads to opportunities.
You need to ensure sellers use a structured lead qualification process.
What should you configure?

A. Business process flow
B. Sales accelerator
C. Predictive lead scoring
D. Lead assignment rules
E. Lead activity timeline

Solutions: