Microsoft Dynamics 365 Commerce Functional Consultant: MB-340 Exam
"Microsoft Dynamics 365 Commerce Functional Consultant", also known as MB-340 exam, is a Microsoft Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 62 Q&As to your MB-340 Exam preparation. In the MB-340 exam resources, you will cover every field and category in Microsoft Dynamics 365 Certification helping to ready you for your successful Microsoft Certification.
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- Exam Code: MB-340
- Exam Name: Microsoft Dynamics 365 Commerce Functional Consultant
- Certification Provider: Microsoft
- Corresponding Certification: Microsoft Dynamics 365
- Updated: Sep 08, 2026
- No. of Questions: 62 Questions & Answers with Testing Engine
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-340
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Microsoft MB-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Point of Sale (POS) in Dynamics 365 Commerce | 15-20% | - Configure retail stores, registers, and devices - Set up POS functionality, profiles, and permissions - Manage cash management, shifts, and store operations - Configure offline mode and inventory visibility - Define return policies and transaction processing |
| Topic 2: Manage e-commerce | 15-20% | - Configure omnichannel inventory and order synchronization - Manage online checkout, payments, and shipping - Set up product publishing and online merchandising - Configure e-commerce site channels and navigation - Implement customer self-service and account features |
| Topic 3: Configure and manage Dynamics 365 Commerce call centers | 10-15% | - Set up product catalogs and scripts - Configure fraud detection rules and order holds - Manage continuity orders and installment billing - Create and configure call center channels - Process call center orders and inquiries |
| Topic 4: Configure products, prices, discounts, loyalty, and affiliations | 25-30% | - Set up discounts, promotions, and coupons - Configure customer affiliations and groups - Manage pricing rules, trade agreements, and price adjustments - Implement loyalty programs, reward points, and tier management - Configure product hierarchy, attributes, and assortments |
| Topic 5: Configure Dynamics 365 Commerce Headquarters | 25-30% | - Configure prerequisites and commerce parameters - Manage retail workers, address books, and notifications - Set up order fulfillment and distributed order management - Configure payment methods, gift cards, and charge codes - Configure organizational hierarchies and shared parameters |
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