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How to Study the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Indeed, there are many ways to prepare for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 exam. Various strategies can be developed for this evaluation. Candidates can select internet PDFs on the main website of Genesys, and even refer to online videos. After the training they can take the ICCE-201-02 practice exams to get themselves better prepared for the exam. The certification team has a clear opinion that it should be tested utilizing high-quality test engines, which are consistent with the true analysis, to consider the various testing study components and tools.

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We recommend the following course prerequisites prior to beginning ICCE:

• Configuring Call Flows
• Administering the CIC System

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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• There is a time limit of 120 minutes for the exam.
• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• This exam is offered in only English.

Benefits in Obtaining Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Genesys certifications lead to higher quality performance, recognized credibility, and greater customer success.

Certification Advantages Upon completion of this course, you will be to:

• Monitor, capture, and troubleshoot SIP traffic
• Install and configure Interaction Center components
• Configure the SIP components of an IC system
• Configure deployment scenarios
• Deploy Genesys products in a VoIP environment

Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Configuring Client Button and Queue Columns
• Basics of Interaction Supervisor
• Understand the configuration options available for ACD/Skills-Based routing
• Status Messages, Account Codes, and Wrap-up Codes
• Configuring ACD
• Overview of Client Templates
• Basics of Interaction Reporter
• Introduction to ACD Tools
• Using Response Management Libraries
• Managing Licenses
• Configuring Stations
• Introduction to PureConnect Application Suite
• Identify the components of the Interaction Administrator interface
• Managed IP Phone Configuration and Templates
• Overview of Interaction Center Business Manager
• Workgroups ACD Skills
• Managed IP Phone Network Provisioning
• Security and Compliance Enhancements

Configuring Call Flows

• Standard Inbound Operations
• Create and configure operations that comprise an Interaction Attendant menu
• Email Operations
• Overview of Interaction Attendant user interface
• Manage Voice Prompts
• Queue Operations
• Default Auto Attendant set of menus and operations
• Structure of a Node
• Overview of Custom Profiles
• Overview of Default Schedule
• Email Profiles
• Schedule Configuration
• Email Schedules
• Overview of Default Profile
• Publish, import, and export a new Interaction Attendant configuration
• Recognize and use the files and storage structure used by the Interaction Attendant

Interaction Center Certified Engineer (ICCE) Bootcamp

• DHCP
• IC Survey File
• New License Generation
• Configuring IC Switchover Process
• Log Viewer
• DNS Server
• IC System Manager
• Reporting Tables
• TroubleShooting
• Interaction Center Architecture
• SIP Proxy
• Interaction Subsystems
• Site Information
• License Management and Allocation
• WireShark Analyzer
• Gateways Overview
• Configure Interaction Media Server
• Understanding Lines and Groups
• Interaction Center Platform Overview
• SIP Line Configuration
• Using Interactive Update Client
• Configure Line Groups
• Codecs
• SIP Station Configuration
• Directory Server
• Log Retrieval Assistant
• Database Server
• Installing IC and Interaction Media Server
• Configure SIP addresses
• Configure Regionalization
• DID/DNIS Routing
• Running Setup Assistant
• Interaction Center Security Methods
• Licensing Users and Stations
• Interactive Update Provider Overview
• Post Installation Configuration
• IC Licensing Overview
• Dial Plan

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Genesys GE0-601 Exam Syllabus Topics: