IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版): ITSM20F Exam

"IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)", also known as ITSM20F exam, is a EXIN Certification. With the complete collection of questions and answers, PrepPDF has assembled to take you through 78 Q&As to your ITSM20F Exam preparation. In the ITSM20F exam resources, you will cover every field and category in ITSM Certification helping to ready you for your successful EXIN Certification.

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  • Exam Code: ITSM20F
  • Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)
  • Certification Provider: EXIN
  • Corresponding Certification: ITSM
  • Updated: Sep 26, 2026
  • No. of Questions: 78 Questions & Answers with Testing Engine
  • Download Limit: Unlimited

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EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Introduction to IT Service Management15%- Overview of ISO/IEC 20000 standard
  • 1. Service Management System (SMS) concept
  • 2. Purpose, benefits, and structure of ISO/IEC 20000-1:2018
- Core concepts of IT service management
  • 1. Continual improvement principles
  • 2. Value and scope of ITSM
  • 3. Service, customer, user, and supplier definitions
Service Management System (SMS) Requirements30%- Planning and support
  • 1. Resource management and competence
  • 2. Risks, opportunities, and objectives
  • 3. Documented information and communication
- Organizational context and leadership
  • 1. Interested parties and requirements
  • 2. Understanding internal and external context
  • 3. Leadership, commitment, and governance
- Operation, performance evaluation, and improvement
  • 1. Design and transition of services
  • 2. Monitoring, measurement, and internal audit
  • 3. Management review and continual improvement
Operation of the Service Management System55%- Service portfolio and configuration processes
  • 1. Service portfolio and service catalog management
  • 2. Knowledge management
  • 3. Service asset and configuration management
- Supply and demand processes
  • 1. Capacity and demand management
  • 2. Information security management
  • 3. Service continuity and availability management
- Relationship and agreement processes
  • 1. Supplier management
  • 2. Business relationship management
  • 3. Service level management and service reporting
- Resolution and control processes
  • 1. Incident and service request management
  • 2. Change management
  • 3. Release and deployment management
  • 4. Problem management

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

  • A. 情報セキュリティリスク評価は年に1回実施する必要があります。
  • B. 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。
  • C. 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
  • D. 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

可用性管理はサービス レベル管理プロセスにどのような貢献をしていますか?

  • A. 可用性管理は、提供されているサービスの可用性に関する情報を提供します。
  • B. 可用性管理は、ユーザーと協議して IT サービスの可用性を決定します。
  • C. 可用性管理により、すべてのユーザーがサービス レベル アグリーメント (SLA) を利用できるようになります。
  • D. 可用性管理は、ユーザーの可用性要件に関するデータを提供します。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

ISO/IEC 20000 の目的は何ですか?

  • A. セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。
  • B. IT サービス管理に関するベスト プラクティス ガイダンスを提供する
  • C. 統合プロセスアプローチの採用を促進する
  • D. IT ガバナンスの導入を促進するため
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?

  • A. サービスレベル管理
  • B. リリース管理
  • C. ビジネス関係管理
  • D. 変更管理
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

既知のエラーとは何ですか?

  • A. 原因と回避策が特定された問題
  • B. 対応できない問題
  • C. 解決された問題
  • D. 解決が判明している重大インシデント
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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