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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

Question 1

A common barrier to communication is:

A. Clarity of communication mode used.
B. The attitudes and assumptions we make about people.
C. Good listening techniques.
D. None of the above.

Question 2

If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A. PRI.
B. USP.
C. BPS.
D. CSP.

Question 3

Frequent interruptions:

A. Help to get a lot of things done at once.
B. Are a common time wasting activity.
C. Can help you to make the most of your time.
D. Help when working with colleagues.

Question 4

When establishing standards of customer service it is helpful if they are Specific, Achievable, Realistic, Measurable and:

A. Trustworthy.
B. Tested.
C. Time bound.
D. Trusted.

Question 5

For organisations to improve their customer service they need to:

A. Gather information when they first meet a customer.
B. Gather information from regular customers.
C. All of the above.
D. Gather information when a customer may not return.

Solutions: